Rate St. Michael's Hospital
Ratings for St. Michael's Hospital
This hospital's surgical department is the worst I have had the misfortune of being involved with. They are extremely poor communicators and even the secretaries's voicemail state they won't return calls. The worst Dr., bar none, is Joac Rezende-Neto who can make an accurate diagnosis without seeing a patient for 8 months.
I delivered my child at St Michaels Hospital a few years ago. The hospital stay left me with very negative memories. The facilities were old, cramped and dirty. No private rooms post delivery were available. No ability to take a shower. No fresh air in the overheated rooms. The worst however was the behavior of the L&D nurses. Cold, unavailable, unprofessional rude, disrespectful. They didn't try to provide support and comfort to me and my partner. Labour and delivery is a difficult and stressful experience for a birthing woman and her family. The nurses made it harder. The staff in the postpartum care was even worse. If you're going to give birth in this hospital, it's very important to bring your own support person (beside your partner), because hospital nurses won't help you. Terrible individuals. Avoid nurse Gail, she was horrible and stressed me out considerably. One person who stood out was a young nurse Emma who showed compassion and caring plus was very classy and professional. Doctors were nice, but you'll see them rarely and mostly in the final moments of the delivery. If you have no choice but to give birth at St Michaels please make sure you'll have enough support with you because nurses won't give to you, even when seeing you distressed.
The emergency front desk staff have no compassion. I was there because of they performed a lumbar puncture which did not close. The hole in my spine was leaking spinal fluid and I had a headache that was intolerable. They told me very strictly to take a seat. I told them I was suffering from a procedure that they did in emergency. It did not matter. I walked back to my car and got a blanket and laid on the emerg room floor. When a doctor came out, he saw me and immediately instructed staff to get a stretcher and find out what was wrong. I waited from 5 pm until 2 am to get a blood patch put on the opening. I will never go back to that hospital. They need to know that from the moment someone walks in their doors of emerg, they should show some empathy and compassion and truly listen to the person who is suffering.
They say you go in with one issue and walk out two. That was the case, when I was admitted to St. Michael’s Hospital in Toronto in 2006 due to a serious work related freak accident. I remember the ambulance attended asking me whether I wanted to go to St. Micheal’s or St. Joseph’s, which I found odd considering St. Michael’s was not even 5 minutes away. I ended up in the ER room at St.Micheal’s and there was no doctor to be found. The attendants just stood around socializing and not even paying attention to me lying completely nude on a cold slab metal surface. On my third cry for a simple request for a pillow, one of the attends walked towards me and told me he needs to use a cystoscopy to view the interior of my stomach. I’m guessing there where no CT scanners or Xray machines available in the hospital. The process of a cystourethroscopy is essentially to insert a very thin and long tube like medical camera instrument up a persons private part to see what was going inside the body. Not even two inches into the process, the attendant had noticed it was not going accordingly, at which time he pulled out the cystoscopy and I start profusely bleeding. Now mind you I was already in shocked from my accident, but this took it to a whole new level. By the time doctor arrived to the ER, it was far too late, I could have literally die by that time. They claimed I lost so much blood that I needed a blood transfusion, which I agreed to having, regretfully. At the end of all this nightmare, they told me I had to go through a procedure to insert a medical tube like device called a catheter, up my urethra towards my bladder to aid the removal of urine from the bladder, so that the bleeding and effected area has time to heal for a duration of three months. Removing it was hell but I digress… Oddly I was visited by a lawyer that claimed she was representing the hospital and wanted to ask me a few question about the incident in the ER. Now why wouldn’t the hospital send an administrator or somebody other than a lawyer to investigate the matter. Is this an admission of guilt on their part? Who knows. During my two weeks stay at the hospital, I was told I needed to go through an invasive procedure to check whether the wound in the Corpus cavernosum area had healed, at which time I infaticly declined. Shortly a day or two later I learned I was being discharged early from the hospital with no credible reason, but it was clear to me as to why they were telling me to leave. I wanted to sue them but I realized that no amount of money in the world would equal the pain, suffering, and not mention the degradation I went through. This was a spiritual warefare at it’s best and I’m still standing to tell this story, and I hope no one will ever go through what I experienced. Fast forward 18 years later, I happy to say I’m healthy and strong and I have the full amour of God protecting me. (Ephesians 6:10-18 - KJV) God Bless
I owe my life to the neurological team at St. Mike's. I was transported by ambulance with two bleeding aneurysms at 10 p.m. in the evening. After over 8 hours of surgery, I made a complete recovery - no damage whatsoever. I spent 2 weeks in ICU and received excellent care. Everyone was so kind to me. The nurses and doctors I encountered were caring, compassionate, thorough professionals. To top it all off, the food was far better than I expected - the scones are delicious! I have been back twice for follow-ups and have been impressed with the smoothness of the appointments - no overly long waits. I would recommend this hospital to anyone - top notch medical professionals and superb care. I arrived at St. Mike's in critical condition and just over 2 weeks later, was home enjoying Thanksgiving dinner with my family. Far as I'm concerned, no one could ask for more.
I think when you follow the normal trajectory of an illness and improve with treatment your experience is mostly good, however when you have a complications, become complex or have a chronic debilitating illness, the system can't cope and the Doctor's lose interest. To Hospitals, you are just a number and there is a deplorable lack of caring.
Doctors at St. Michael's Hospital
Dr. Tony Barozzino's Latest Rating
Amazing Doctor, who has always gone above an beyond for my kids.
Dr. Paul Kortan's Latest Rating
Dr. Korta know his stuff. Very nice person to talk to.
Dr. Gyl Midroni's Latest Rating
Dr Midroni is my life savior. I can't thank Dr Midroni enough.